Delivery, Returns & Cancellation Policy

Last updated: May 01, 2020

Delivery and Return

• Gymsouq.ae and all it's affliates are always working towards providing the best fitness solutions for your personal needs. Although the website sells fitness equipments and products through it's portal, the items are provided directly by suppliers in and around the UAE region.
  
  
• We work with the leading distributors and suppliers in the region catering to the fitness industry and rest assured that although there could be a few unexpected delays occasionally due to delays from the supplier, gymsouq.ae is always at your assistance to resolve these issues and coordinate with the suppliers to solve it in a timely manner.

• Gymsouq.ae provides an excellent buying experience for all of its customers; however, packing, delivery, and returns are all handled by these sellers.

• Delivery Charges: Delivery charges is free, provided the total purchase value is above a minimum threshold. Details of the charges, country wise, is outlined below;

   

  Country	Minimum Total Purchase Value	Charges if total purchase is below minimum purchase threshold
  United Arab Emirates	AED 200	AED 20

  
   

Return Policy

• Products purchased from GymSouq.ae are subject to the returns policy of the individual seller.

• Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  Perishable goods such as food, nutritional supplements, and drinks cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

  Additional non-returnable items: Some health and personal care items.

  To complete your return, we require a receipt or proof of purchase.

  Refunds (if applicable)

  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund within 14 working days.

  Sale items (if applicable)
  Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

  Exchanges (if applicable)
  We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@gymsouq.ae.

  You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a gift voucher, the cost of return shipping will be deducted from the same.

  Depending on where you live, the time it may take for your exchanged product to reach you may vary.